Frequently Asked Questions (Treingids)
How can I reset, swap or refresh my journey?
When in the Train Guide app scroll to the top and you will see a few action buttons. Depending on where you are in the Train Guide app the action buttons wil present you different options that are available at that point.
How do the Train Guide watch complications work?
Train Guide supports all complications.
The Treingis watch complication can basically do two things, it can function as a shortcut to open the Treingids app from watch face or it can display information (departure time, platform etc.) about you're default journey (only if you are a subscriber). Each type of complication has its own way of displaying information, some complications give more information than the others. Also keep in mind that depending on the type of complications, it may not be compatible with certain watch faces and Apple watch models. For example the complications Graphic Corner / Circular / Bezel / Rectangular are only available on the Apple watch 4th generation (model 2018)
Good to know:
Platform numbers are indicated as: 9b, P9b or Platform 9b.
Delays are indicated as: +2, +2min or Delayed +2 min.
Journey notifications are indicated as: !, !! or 💬
The Train Guide complications only show default journey information in the following situation: you are subscribed to Train Guide,
you have selected a journey and enabled the journey guide
Why should I give Train Guide permission to my location?
Train Guide offers you two features that depend on you're location.
The first feature shows you stations nearby, for this to work you can set the location setting for Train Guide to 'only while using'.
The second feature ensures that when you have selected a journey (journey detail view) the Train Guide app remains active in the background.
With a longer journey this is desirable so that the app does not shut down and your journey details get lost (by default watch apps are limited in how long they can stay active).
If you have WatchOS 5 or newer on your watch, you can also easily recognize whether an app is using your location in the background via the white dot with a navigation arrow in it at the top of your watch face.
Is Train Guide free to use?
Train Guide is free to use with some limitations. With Train Guide Plus for only a small amount per weeek, month or year you have full access to all features. See app store.
How can I subscribe to Train Guide?
Open the Train Guide app on your watch and tab on a unlock or the subscriptions button and follow the instructions to subscribe. Train Guide consists of a WatchOS and an supporting iOS app that are installed on your Watch and iPhone.
What are the minimum hardware requirements for using Train Guide?
You need at least an Apple Watch with WatchOS 8.3 or higher.
how can I cancel my subscription?
You can cancel you're subscription via you're account settings in the iTunes or App Store app op you're iPhone.
If you need some help check out this Apple support page Manage your subscriptions.
If you want to cancel you're Train Guide subscription make sure that you do this before the end of your trial period or before the end of your subscription term.
How does the app work?
Each view you can scroll to the bottom where you can find tips, tricks and short instructions about that specific view.